In February of this year, the Office of Information Technology (OIT) conducted a statewide survey to evaluate our core services and to gauge the satisfaction of our customers. This online survey, was facilitated by the Info-Tech Research Group, and was extended to each agency’s director and CIO.
Of the 146 agencies and large divisions we serve, 92 participated in this survey. We asked our customers core questions about Overall Satisfaction and Value, which are key indicators of their overall impression of our agency. OIT is pleased to present the results of the 2018 State of Alabama OIT Business Vision Survey.