OUR SERVICES

The Office of Information Technology is a service oriented organization that ensures professional delivery and management of IT services. The OIT offers ten (10) services to fit the unique IT needs of its customers. Within these ten services are multiple processes and products. The professional and knowledgeable staff are ready to serve you. Please call (334) 242-3800 for assistance.

Access

The OIT offers users linking, security, ability to access state resources, user’s profiles, contact info, and privileges (credentials). OIT offers self-service availability for users, i.e. password reset for login credentials.

Business Process Automation

Strategic development procedures targeted at discovering the agency functions or employee abilities that could be increased to inspire streamlined methodologies, analyze and improve processes to meet metrics, and integrate workflows.

Communication

The OIT offers a complete set of tools for users to communicate with one another.

Core Computing

The primary tasks needed to ensure routine services are continually provided. These fundamental services at the OIT are those services that are central to IT organizations within Alabama state government. This service provides fundamental services, the power plan that drives the services the OIT offers, and the central provider of commoditization of services.

Data Analytics

The OIT is in the business of providing professional data services that influence and drive decision making. The OIT is not the owner of all the data but provides data services that are efficient, scalable, holistic, and secures the information (confidentiality, integrity and availability – CIA). The OIT’s data analytics service strives to use data to influence and drive decision making.

IT Professional Services

The OIT offers access to skilled, experienced, and trained IT specialists to fulfill IT demands.

Governance

IT Governance is a vital management structure that establishes policies, standards, guidelines, and procedures for IT departments to abide by, while incorporating the state IT strategy and overall business objectives. OIT governance promotes best practices, lowers risks, aids in improving ROI, affects long term change, and implements statutory requirements of IT projects.

Security

Protecting the confidentiality, integrity, and availability of state technology assets, commensurate with the risks (infrastructure, communications, information, and information systems).

Storage

The OIT provides logical storage of agency information in modern, state-of-the-art facilities, that follow regulatory and compliance guidelines insuring CIA, with guaranteed Alabama physical storage locations. Access to information is reliable and is regularly backed up and can be restored as required.

Support

The goal of the OIT Support Center is to get the customer back into production mode as soon as possible. The OIT Support Service Center offers single point-of-contact help with IT related services that are assured to be channeled through to the most appropriate OIT work group(s), understood, diagnosed, and resolved. The Support Center is available around the clock with 24/7 access. To accelerate response times, requests for assistance with an issue or modification to current services can be initiated directly to the Help Desk. Clients can monitor the status of existing Requests and Incidents via the online ticketing application, ServiceNow.