INFOTECH SURVEY RESULTS

In February of this year, the Office of Information Technology (OIT) conducted a statewide survey to evaluate our core services and to gauge the satisfaction of our customers. This online survey, was facilitated by the Info-Tech Research Group, and was extended to each agency’s director and CIO.

Of the 146 agencies and large divisions we serve, 92 participated in this survey. We asked our customers core questions about Overall Satisfaction and Value, which are key indicators of their overall impression of our agency. The OIT is pleased to present the results of the 2018 State of Alabama, OIT Business Vision Survey.
See the graphics below for detailed survey results and how we compare to the national IT satisfaction and value average.

According to the survey results, 64% of our customers are satisfied with our ability to support their needs, compared to the national average of 73%. In addition, 59% of our customers are satisfied with the value of our services and support, compared to the national average of 72%.

We also asked our customers to evaluate our core services. The OIT’s services were divided into 12 categories, and feedback from this portion of the survey has given the OIT insight into which services are most important to our customers and their level of satisfaction with those services. See the graphic below for details of the OIT’s rankings and how we compare to the national average.

According to the survey results, our customers rated the OIT within a 5% variation of the national average on 8 out of 12 core services.

The OIT is appreciative of the amount of participation in this survey and will use the findings to define areas in which we can better serve our customers. For more details on the OIT Customer Satisfaction Survey results, please click the following link for the full InfoTech report:

OIT Customer Satisfaction Survey