Collaboration brings better choices and reduced costs for IT Training

Posted Posted in Helpful Tips, Services

It takes a lot of collaboration among State Agency IT Directors, OIT, AUM and their partner-instructors, to schedule highly technical classes for our state IT professionals. Specialized classes are often scheduled on-demand and require sufficient enrollments to run the class. Many agencies need more than one employee to attend the same class-date but can’t afford […]

Root Cause Analysis (RCA)

Posted Posted in Helpful Tips, Services

Root Cause Analysis (RCA) is a process that allows an organization or teams to find the origin of a critical problem.  The primary reason to conduct RCA is to improve services, reduce risk and hopefully prevent the problem from recurring.  RCA is a systematic approach to research problems and present solutions.  It is a very […]

Add a Picture to Your Outlook

Posted Posted in Helpful Tips

Did you know that you can add a picture to your Outlook profile to be seen by email recipients? Well, you can! Here’s how you do it: In Outlook, click File on the menu at the top of the page. This will take you to the Account Information page (pictured below). Click the Change link […]