OIT Agency Advocates

Posted Posted in Helpful Tips, News, Press Releases, Services

OIT Agency Advocates serve as a liaison between agency customers, technical experts within OIT, and vendors to help guide solutions, resolve technical issues and to facilitate first-rate customer service delivery. Our Agency Advocates ensure your agency is getting prompt and courteous attention, along with great service from OIT.  Currently we have 140 OIT Agency Advocates […]

ServiceNow Customer Portal Brings Transparency and Collaboration to Our Customers

Posted Posted in Helpful Tips, News, Press Releases, Services

The Office of Information Technology is pleased to announce the ServiceNow Customer Portal will be available to all agencies by May 2018. The new customer portal will increase transparency to OIT’s support processes and foster a more collaborative customer experience. Each agency currently designates their representatives who may request services from OIT, including what types […]

Collaboration brings better choices and reduced costs for IT Training

Posted Posted in Helpful Tips, Services

It takes a lot of collaboration among State Agency IT Directors, OIT, AUM and their partner-instructors, to schedule highly technical classes for our state IT professionals. Specialized classes are often scheduled on-demand and require sufficient enrollments to run the class. Many agencies need more than one employee to attend the same class-date but can’t afford […]

Root Cause Analysis (RCA)

Posted Posted in Helpful Tips, Services

Root Cause Analysis (RCA) is a process that allows an organization or teams to find the origin of a critical problem.  The primary reason to conduct RCA is to improve services, reduce risk and hopefully prevent the problem from recurring.  RCA is a systematic approach to research problems and present solutions.  It is a very […]

Add a Picture to Your Outlook

Posted Posted in Helpful Tips

Did you know that you can add a picture to your Outlook profile to be seen by email recipients? Well, you can! Here’s how you do it: In Outlook, click File on the menu at the top of the page. This will take you to the Account Information page (pictured below). Click the Change link […]